The essentials on how we handle your data, the terms of your purchase and what to do if something isn't right.
We collect only the information needed to process your order and answer your messages — your name, contact details and shipping address. We use it to fulfil orders, provide support and improve our store, and we do not sell your personal information.
Your bag is stored locally in your own browser so it stays with you between visits. You can clear it at any time by removing the items or clearing your browser data.
By placing an order you confirm the details you provide are accurate. Prices and availability are shown at the time of your order. After you place an order, we contact you by email to confirm payment and delivery arrangements before dispatch.
Product colours can look slightly different depending on lighting and screen settings. Our hair is a natural product, so subtle variation in tone and texture is expected.
We ship worldwide with tracked delivery. Orders over $150 ship free. Dispatch and delivery times vary by destination, and we confirm the details with you after your order is placed.
For hygiene reasons, we can only accept returns of unworn, unopened items with their original packaging and tags. If something arrives damaged or is not what you ordered, contact us and we will make it right.